My mac os X, version 10.5.8, refuses to let me update my adobe flash player. I've tried many times and it never seems to take. I still get a bar at the top of my screen that either lets me chose to 'r. Be careful where you download from, many free sites now attach malware. There are no recent updates for 10.5.8, is your iMac PPC or Intel?
If you're using an out-of-date version of the Adobe Flash Player plug-in, you may see the message “Blocked plug-in,” “Flash Security Alert,” or “Flash out-of-date” when attempting to view Flash content in Safari. Clicking the indicator displays a message that Adobe Flash Player is out of date: To continue viewing Flash content, update to a later version of Adobe Flash Player:. Click the Download Flash button. Safari opens the Adobe Flash Player page on the Adobe website.
Follow the instructions on the Adobe website to download and install the latest version of the plug-in. If you need to use an older version of Flash Player, you can use in Safari to run the plug-in in unsafe mode for websites that you trust. Contact Adobe if you need help downloading, installing, or using Adobe Flash Player. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. Apple assumes no responsibility with regard to the selection, performance, or use of third-party websites or products. Apple makes no representations regarding third-party website accuracy or reliability. Risks are inherent in the use of the Internet.
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I get it all. I'm frustrated that it has worked out this way and we do have to go to the source which is both Adobe and Comcast. My major complaint with Comcast is that there was no notice to it's customers to tell us this was going to be happening. Instead of watching Xfinity one day and not having it the next it would have been nice to know so we could prepare. I think that would have saved a whole lot of time and angst for a lot of us.
I'm staying with Comcast because I have everything under their service and until now have been very satisfied. One day I will upgrade but that isn't today. I watch a lot of TV while I work so I am not happy but I am finding other ways to watch for now. Too many other horrible and tragic things happening in this world today that I won't take another moment to worry about this. Hope all of you on the East Coast are being as safe as possible.
Thoughts are with you. I am a mac user (OSX 10.5.8) and my frustrations are three: 1) Not being told that there would be an incompatability issue with the Adobe Flash upgrade.
2) Inaccurate warning about needing to upgrade Flash - I, like others upgraded several times without fixing the problem and it took a friend coming over to look at it with me to determine that Flash updated but xfinity/ comcast doesn't support it. 3) Comcast's unwillingness to provide a service to paying customers.
I understand that Adobe is also at fault but other things run on my computer with my 'older' OS. Comcast could choose to support older versions of Flash but does not. Why break something that is working? It is unconscionable to charge for a service that you cannot provide or support.
If you aren't willling to try to fix it then state that outright and offer a discount to those of us that can't access that service. There is nothing wrong with Mac OS 10.5, but Xfinity has decided to require a higher version of flash than it can support, therefore eliminating my ability watch any shows online now. That is ridiculous. I can understand not supporting Tiger since the computers that run that cannot even run flash smoothly any longer, but Leopard does not have this problem. I use it with Netflix (over silverlight) and Hulu with no problem since I pay Comcast a lot of money for high-speed internet.
But now I can no longer watch shows and movies online with my perfectly good computers. Shame on you. Happy to find this thread. I started my own when my search didin't show any results on this topic (found this later via google). I have three Macs all running Leopard, but choice.
I even rolled back from Snow Leopard on one because it had conflicts. Now I have to upgrade (and I already own the software) to watch Xfinity, and I agree with the rest of the comments - it isn't fair. There may not be as many users of 10.5.8 overall, but there sure are enough that Xfinity should support older flash like Youtube and Hulu do.
XP is over ten years old and that is supported. And if I can view xfinity on my iphone, then you don't even need flash - just provide the html5 video and we can all use it. And the joke is that once you have Snow Leopard, you have to modify it to run a lower version of Safari to use it with Xfinity. All of the rest of the requirements for Mac and PC are so low, that it is ridiculous that the Mac OS requirement would be so high. You can't even run Snow Leopard on machines with those stats. Just roll back to include everyone again - all of us pay a lot of money, and this service should be included for all. I will also add that it IS hard to upgrade.
While I have all my files backed up - they are so on multiple older hard drives because newer hard drives are so unreliable now. As soon as I can decide what hard drive is worth the risk, I will backup all three computers on a single drive and then upgrade. I am very technical, and that is a frustrating challenge to me. For someone who isn't technical, it could be a nightmare. In the best case, the archive and upgrade simply works; in the worst, they lose everything.
Comcast, hello are you there? Are you listening? It was challenging to find this forum after spending hours trying to figure out how to upgrade and truly messing up my Mac. I went through getting an appointment at my local Apple store, deleting files, etc. Only to find that somewhere in this string of messages, the only thing you say is sorry, you have to basically buy a newer computer? Upgrading to Snow Lion, is no simple task much less, certainly isn't in the budget.
There seems to be a large number of Mac OS X 10.5 and lower that have found there way to this forum. I can imagine how many frustrated users there are that haven't figured out that Comcast just won't find a way to solve this issue.
You may upgrade your services, and must not like us MAC OSX users. Maybe it is time to look for a new service.
I am sure thinking about this seriously. I cannot believe what I have read on this forum and I just got off with a Comcast tech who did not advise of this information. She just had me reinstall the flash player.
Disappointed customer - Teri wrote: Comcast, hello are you there? Are you listening? It was challenging to find this forum after spending hours trying to figure out how to upgrade and truly messing up my Mac.
I went through getting an appointment at my local Apple store, deleting files, etc. Only to find that somewhere in this string of messages, the only thing you say is sorry, you have to basically buy a newer computer? Upgrading to Snow Lion, is no simple task much less, certainly isn't in the budget. There seems to be a large number of Mac OS X 10.5 and lower that have found there way to this forum. I can imagine how many frustrated users there are that haven't figured out that Comcast just won't find a way to solve this issue. Wrote: Comcast.
You may upgrade your services, and must not like us MAC OSX users. Maybe it is time to look for a new service. I am sure thinking about this seriously.
I cannot believe what I have read on this forum and I just got off with a Comcast tech who did not advise of this information. She just had me reinstall the flash player. Disappointed customer - Teri All current Major service providers in direct competition with Comcast also require the lastest flash as I stated in my previous post at the bottom of page 2. ( and JRLADV Verizon doesn't directly offer TV services, they provide through DirecTV who also states they require the latest version of flash) You are welcome to search the web for discussions about Flash related issues with their competitors, it wasn't hard for me to find any. I have a question.right now Xfinity is showing a free streampix of a lot of shows I watch that I can't now that they don't support the Flash I have. I can watch those fine right now on their free deal that I already pay for in my COmcast bill.
Why does it work for this special deal without an upgrade for my computer but not any other time? I can see the 'free' streaming which are shows I have watched but I can't watch them without first going to the 'free' window. I know this sounds confusing but I am confused.
Help me to understand why I can see some things with my old Flash but not others on Xfinity? Wrote: I have a question.right now Xfinity is showing a free streampix of a lot of shows I watch that I can't now that they don't support the Flash I have.
I can watch those fine right now on their free deal that I already pay for in my COmcast bill. Why does it work for this special deal without an upgrade for my computer but not any other time? I can see the 'free' streaming which are shows I have watched but I can't watch them without first going to the 'free' window. I know this sounds confusing but I am confused. Help me to understand why I can see some things with my old Flash but not others on Xfinity? Some of our video use Flash technology and others use Silverlight technology.
The videos that are working for you are Silverlight videos. Almost all Streampix content uses Silverlight. Thanks, Joe XfinityTV.com/Xfinity.com Support: @XfinityTVJoe. I can't watch the Silverlight videos either. I get the error that I need to update my Silverlight, but according to Silverlight, I have the latest version for Mac. I found the post that says Xfinity uses a version not available on Microsoft's website, but it loos like there are a ton of problems with it, and I don't want to mess up my Netflix. This is totally unfair.
Please go to and copy the information you see on-screen and paste it in this thread so we can further assist you. Thanks, Joe XfinityTV.com/Xfinity.com Support: @XfinityTVJoe. Since I usually use Safari for video too (is faster than any other browser), I have included that info too in the browser line. Wrote: Since I usually use Safari for video too (is faster than any other browser), I have included that info too in the browser line. Joe, You realize that you updated to a Flash version which no longer works on systems that were made in 2009.
This is equivalent to not allowing windows XP or windows vista in terms of time comparison. I understand that this is not your fault being you aren't the one who determines which systems the Flash is compatible on, but it is within your control to determine which versions of Flash are allowable. You are elimating all mac computers from 2009 or older which I'd imagine is a large percentage of your online views. I would say that it is in your best interest to do something about it or else you are going to take a major hit in views. If you are getting this many messages within a few days, you probably have a lot more coming. Thank you for your hopefully caring attitude toward this. I know you will do the right thing.
I don't believe it was an Adobe requirement since they don't have that for anyone else. Here are the system requirements for Hulu: To watch videos on Hulu.com, you will need:. Adobe Flash Player 10.1 (.53.64) or above. Internet Explorer 8.0 or above, Firefox 2.0 or above, Safari 3.0 or above, or Chrome.
Microsoft Windows XP SP2 or above, Macintosh OS X 10.4 or above, or Linux. JavaScript and Cookies You can watch the same TV shows with Flash 10. If Adobe wanted everyone to force version 11, they wouldn't allow Hulu, or other streaming companies that are more popular than Xfinity, to keep using 10. It is Comcast that made this choice - and a moronic one at that. Companies like this should be inclusive of the widest audience possible if they want people to pay for their services.
I wish people would stop saying that it is only $20. I bought SL a few years ago (when it was $30) for bootcamp, and even already had a laptop on 10.6 that I chose to roll back to 10.5 becuase it had major issues with Firefox at that time and lousier versions of Quicktime (which it still has) and iTunes. I also lost some of my most useful widgets. Leopard was so much better than Snow. Regardless, an upgrade is not simply about money for the software. You need to make sure you have everything backed up - and I don't use timeline for a few reasons.
And it is more than just backing up the data, it is making sure you know all of the settings and preferences (that can only be replaced by rolling back to the previous session). Having been a geek for over 20 years, I know to plan for the worst. Hopefully the best will happen, the upgrade will just work, and all I will have to do is download the old and better version of Quicktime, but if it does not, I need to be prepared to lose everything. The rule used to be that if it isn't broke, don't fix it. XP is not broken, and Comcast supports that.
Leopard isn't broken either - far from it. And if Hulu, Netflix and every other video with or without Flash can support it, then so should Comcast. Just because Flash moved to 11, doesn't mean Comcast had to - look at Hulu and video from TV networks. They serve the largest audience with the same video Comcast could use. Plus, the version of Comcast Silverlight isn't even an official one supported by Microsoft for any version of a computer OS, so Comcast has decided to screw everyone there too - (load at your own risk). SL may not be disappearing since it supports Rosetta.
I can't move to Lion or ML because I would lose too many applications. When I finally buy newer computers, I may have to keep one on SL due to that. Even though a clean install is best, I don't think the average non-technical user can easily do it since you really have to document settings, and you do really lose everything. Even if you do not keep any files at all on your computer (only on external drive), you will still have a lot to lose doing a clean install since most software gets customized.
Upgrading is not simple. But supporting software is. I agree with you in principle. I just don't agree that Leopard it too old. The only reason Tiger got too old was that the websites and online video files became too bloated. Other than that, Tiger is even a good OS still (and in some ways, better than Leopard). Leopard is not showing any of the signs that Tiger did.
It still handles all sites and files without a problem. I just argue that Comcast is practically the only site requiring Flash 11, which is a big mistake.
All other sites still support 10. And Apple never counts in terms of what should be supported. They are always eliminating features that everyone uses. That doesn't make them right.
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